WORST JOB EVER! - Best Buy-Post Purchase Support Customer Service Representative @home Agent TTEC Employee Review

1.0
Nov 5, 2012
Recommend
CEO approval
Business Outlook

Pros

Working from home is the ONLY pro here.

Cons

Other than the misrepresented, poor pay rate..payroll seems to have a problem paying you for your time worked., sometimes with entire days missing. If you are shorted, expect to wait 2 weeks to receive that pay on your next paycheck. The extremely unorganized training does not prepare you for the job, since they use outdated material to train you, so if you like going into a lions den, it's the job for you. Half the material you are taught, you will be told is not the way it's done anymore, leaving you confused as to why you were even shown that method or material to begin with. Expect to spend a half hour a day of your own time attempting to login for work, due to server and/or software issues. Unlike a brick and mortar, you don't go to work, clock in and have time to boot up, and login and such...This is done on your time, and if their server boots you and you can't back in quick enough, expect to be docked for that!!

Explore other reviews about TTEC

5.0
Jun 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work, training, and equipment provided.

Cons

Holiday weeks during training was 10 hours and was a grind, but I can't think of anything else.

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TTEC Response
3w
Thank you for sharing your feedback and for being part of TTEC. We're glad to hear you value the remote work opportunities, training, and equipment provided to support your success. We also appreciate your comments regarding the training schedule and recognize that longer training days can be demanding. Feedback like yours helps us continue evaluating the employee experience while preparing team members for their roles.
5.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work Some insurance benefits Reasonable Pay

Cons

- Lack of transparency in regards to pay, benefits, drug tests, etc... - Extremely high pressure work environment - Extensive micromanagement - Poor relationship with clients leading to poor communication between leadership and agents on the production floor - Questionable Treatment of new agents - Very little flexibility in regards to time off, VTO, and PTO - Leadership extremely limited in ability to affect change and improve conditions (Corrective Actions borderline unavoidable if one has health issues) - Tenure takes precedent over performance leading to ethically questionable leadership and poor communication

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TTEC Response
1w
Thank you for sharing your feedback and for your years with TTEC. We’re glad to hear you value the opportunity to work remotely, along with the benefits and compensation. We also appreciate you taking the time to share your concerns regarding communication, leadership, workload, time-off flexibility, training, and employee support. We understand how these experiences can impact the overall employee experience, and feedback like yours helps us identify opportunities to improve. Thank you again for sharing your perspective and for being part of our team.
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