Not worth the stress or the drama - DBS Tech Support TTEC Employee Review

1.0
Oct 12, 2018
Recommend
CEO approval
Business Outlook

Pros

Nice break room, convenient location

Cons

Pay is less than own/operated offices, which is to be expected, but is also less than other branches in the same campaign doing the same job. They sell you during training on streets seemingly paved with gold, but when you're on the floor it's a different story entirely. Management do not care about people, just production. People get write ups and disciplined for being sick or even being hospitalized. In the past, the AC has failed multiple times and so have all the toilets in the building. They simply brought in porta-pottys to the parking lot, room temp water and hand sanitizers and told us to get back to work. Employees get fired for no reason, left and right and they only use fear to motivate. They are unable to provide a clear and concise unified message on what employees are required to do performance wise, leaving the hourly workers floundering in the dark trying to figure out what they are required to live up to before they are fired. Promotions are based on favoritism, not tenure or experience or even knowledge of the products. They have even bragged about using illness to weed out people for advancement, saying that being sick tomorrow will jeopardize a possible promotion months or years from now. They force you to clock out to use the restroom, and will write you up for being 30 seconds over break time, even when it is the fault of the company for using poor quality time clocks. If possible to rate a negative star on the work/life balance, I would.

Explore other reviews about TTEC

5.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work Some insurance benefits Reasonable Pay

Cons

- Lack of transparency in regards to pay, benefits, drug tests, etc... - Extremely high pressure work environment - Extensive micromanagement - Poor relationship with clients leading to poor communication between leadership and agents on the production floor - Questionable Treatment of new agents - Very little flexibility in regards to time off, VTO, and PTO - Leadership extremely limited in ability to affect change and improve conditions (Corrective Actions borderline unavoidable if one has health issues) - Tenure takes precedent over performance leading to ethically questionable leadership and poor communication

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TTEC Response
1w
Thank you for sharing your feedback and for your years with TTEC. We’re glad to hear you value the opportunity to work remotely, along with the benefits and compensation. We also appreciate you taking the time to share your concerns regarding communication, leadership, workload, time-off flexibility, training, and employee support. We understand how these experiences can impact the overall employee experience, and feedback like yours helps us identify opportunities to improve. Thank you again for sharing your perspective and for being part of our team.
2.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote Fast paced environment Colleagues

Cons

Pay structure /no raises in 4 years. Leadership as a whole. Unstable financials Processes are broken Inexperienced Management over team.

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TTEC Response
5d
Thank you for sharing your feedback and for your years with TTEC. We’re glad to hear you valued the opportunity to work remotely, the fast-paced environment, and the colleagues you worked alongside. We also appreciate you taking the time to share your concerns regarding compensation, leadership, communication, and organizational processes. Feedback like yours helps us identify opportunities to improve the employee experience and strengthen how we support our teams. We wish you all the best in your future endeavors.
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