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TTEC

Engaged Employer

TTEC reviews

Worst call center ever!!! - Medicare Customer Service Representative TTEC Employee Review

2.0
Jan 4, 2019
Medicare customer service representative
Recommend
CEO approval
Business Outlook

Pros

Co-workers, pretty lenient about workers calling in, pay if they didnt go back to $10.50 hr

Cons

They try to enforce code policy but people would have on clothes as if they were going out to the club or they would wear their pajamas, house coat and house shoes as if they were at home. The lead would not let other leads help you if you had any questions. She would rarely help if you had questions. She would not take any sup calls for you even if they were kudo calls and you would get a couple of those per day. Before I left they raised the pay to $14.00/hr and would threaten to fire you if you didnt up sale. Co-workers cursing each other out on the floor while youre on thr phone with a member. Worst call center experience for me.

Explore other reviews about TTEC

5.0
Jul 6, 2026
Insurance agent
Recommend
CEO approval
Business Outlook

Pros

Remote work Some insurance benefits Reasonable Pay

Cons

- Lack of transparency in regards to pay, benefits, drug tests, etc... - Extremely high pressure work environment - Extensive micromanagement - Poor relationship with clients leading to poor communication between leadership and agents on the production floor - Questionable Treatment of new agents - Very little flexibility in regards to time off, VTO, and PTO - Leadership extremely limited in ability to affect change and improve conditions (Corrective Actions borderline unavoidable if one has health issues) - Tenure takes precedent over performance leading to ethically questionable leadership and poor communication

1
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TTEC Response
1w
Thank you for sharing your feedback and for your years with TTEC. We’re glad to hear you value the opportunity to work remotely, along with the benefits and compensation. We also appreciate you taking the time to share your concerns regarding communication, leadership, workload, time-off flexibility, training, and employee support. We understand how these experiences can impact the overall employee experience, and feedback like yours helps us identify opportunities to improve. Thank you again for sharing your perspective and for being part of our team.
2.0
Jul 14, 2026
Client success manager
Recommend
CEO approval
Business Outlook

Pros

Remote Fast paced environment Colleagues

Cons

Pay structure /no raises in 4 years. Leadership as a whole. Unstable financials Processes are broken Inexperienced Management over team.

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TTEC Response
5d
Thank you for sharing your feedback and for your years with TTEC. We’re glad to hear you valued the opportunity to work remotely, the fast-paced environment, and the colleagues you worked alongside. We also appreciate you taking the time to share your concerns regarding compensation, leadership, communication, and organizational processes. Feedback like yours helps us identify opportunities to improve the employee experience and strengthen how we support our teams. We wish you all the best in your future endeavors.
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