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      TTEC

      Engaged Employer

      TTEC reviews

      Not interested in the health & well being of their employees or members - Member Service Representative TTEC Employee Review

      1.0
      May 1, 2020
      Member service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Easy to get hires and they push you thru training.

      Cons

      Inadequate training, work schedules frequently change without notice or employee's consent, sick days may be denied even in cases of hospitalization, failure to pay for mandatory overtime, sexism (both sexes) and member's (caller's) health is often put in jeopardy (thru neglect) to increase call volume or profits due to under-staffing (occasionally when workers are given mandatory unpaid time off to reduce overhead. Before I left (during a residential move) my schedule was changes to 14 hrs/day 5 days a week work from home with TTEC. refusing to accept why this was not possible.

      avatar
      TTEC Response
      6y
      Thank you for taking the time to leave us a review. We constantly seek solutions for our employees to have the best working experience at TTEC. Please click the following link if you'd like to share your insights: www.ttecwehearyou.com

      Explore other reviews about TTEC

      5.0
      Jul 6, 2026
      Insurance agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work Some insurance benefits Reasonable Pay

      Cons

      - Lack of transparency in regards to pay, benefits, drug tests, etc... - Extremely high pressure work environment - Extensive micromanagement - Poor relationship with clients leading to poor communication between leadership and agents on the production floor - Questionable Treatment of new agents - Very little flexibility in regards to time off, VTO, and PTO - Leadership extremely limited in ability to affect change and improve conditions (Corrective Actions borderline unavoidable if one has health issues) - Tenure takes precedent over performance leading to ethically questionable leadership and poor communication

      1
      avatar
      TTEC Response
      1w
      Thank you for sharing your feedback and for your years with TTEC. We’re glad to hear you value the opportunity to work remotely, along with the benefits and compensation. We also appreciate you taking the time to share your concerns regarding communication, leadership, workload, time-off flexibility, training, and employee support. We understand how these experiences can impact the overall employee experience, and feedback like yours helps us identify opportunities to improve. Thank you again for sharing your perspective and for being part of our team.
      2.0
      Jul 14, 2026
      Client success manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote Fast paced environment Colleagues

      Cons

      Pay structure /no raises in 4 years. Leadership as a whole. Unstable financials Processes are broken Inexperienced Management over team.

      avatar
      TTEC Response
      3d
      Thank you for sharing your feedback and for your years with TTEC. We’re glad to hear you valued the opportunity to work remotely, the fast-paced environment, and the colleagues you worked alongside. We also appreciate you taking the time to share your concerns regarding compensation, leadership, communication, and organizational processes. Feedback like yours helps us identify opportunities to improve the employee experience and strengthen how we support our teams. We wish you all the best in your future endeavors.
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