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      TTEC

      Engaged Employer

      TTEC reviews

      Secure job with many interesting challenges and below competitive pay - Senior Technical Consultant TTEC Employee Review

      3.0
      Jun 25, 2021
      Senior technical consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      If you're looking for a home, Avtex could be it. The company offers a sense of long-term security in your position and you'll never get bored because of the variety of challenges you will have will keep you endlessly busy. The people are great, and the talent is immense.

      Cons

      Salary: Being in a department that makes up such a huge chunk of the company's annual revenue, one would expect the pay to be in line with that, but it is not. You can expect meager annual increases that don't even keep up with inflation. If you move to a role with more responsibility in the department, there is no pay increase. It's kind of unsaid, that you *might* get a higher percentage, eventually, some time later on your annual review, or maybe the next one, or the next one. Maybe. In all the pay isn't competitive and very skilled and experienced people are leaving because of that. Do more for less: The department keeps being asked to do more and more. For instance: fill in gaps for the project team when they run out of hours (support literally completes their projects!), take on and learn new technologies with little to no training--not to mention there is no time to do that unless you do it on your own time; all with no reward, acknowledgement, or compatible pay increases.

      avatar
      TTEC Response
      5y
      Thank you for taking the time to provide your feedback. Please make sure to get in touch with HR or your management team so we may discuss your feedback in better detail and look for a solution.

      Explore other reviews about TTEC

      5.0
      Apr 13, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Working at TTEC is good mainly because it offers remote work, flexible schedules, and an easy entry point for beginners. You also get paid training, decent benefits, and a supportive team environment, with some chances to move up

      Cons

      Working at TTEC can be tough because of low pay, high stress from constant customer calls, and inconsistent management. Schedules can also change, training may feel rushed, and there’s high turnover with limited job security

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      TTEC Response
      2mo
      Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you appreciated the remote work options, flexible schedules, paid training, benefits, and supportive team environment, as well as opportunities to grow. We also take note of your comments regarding workload, compensation, training pace, management consistency, and job stability, as these insights are valuable in helping us continue to improve the employee experience. We appreciate you taking the time to leave a review and wish you all the best in your future endeavors.
      5.0
      Jul 6, 2026
      Insurance agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work Some insurance benefits Reasonable Pay

      Cons

      - Lack of transparency in regards to pay, benefits, drug tests, etc... - Extremely high pressure work environment - Extensive micromanagement - Poor relationship with clients leading to poor communication between leadership and agents on the production floor - Questionable Treatment of new agents - Very little flexibility in regards to time off, VTO, and PTO - Leadership extremely limited in ability to affect change and improve conditions (Corrective Actions borderline unavoidable if one has health issues) - Tenure takes precedent over performance leading to ethically questionable leadership and poor communication

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      TTEC Response
      1w
      Thank you for sharing your feedback and for your years with TTEC. We’re glad to hear you value the opportunity to work remotely, along with the benefits and compensation. We also appreciate you taking the time to share your concerns regarding communication, leadership, workload, time-off flexibility, training, and employee support. We understand how these experiences can impact the overall employee experience, and feedback like yours helps us identify opportunities to improve. Thank you again for sharing your perspective and for being part of our team.
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