Here's the Deal... - Revenue Assurance Analyst TTEC Employee Review

3.0
Jan 26, 2015
Recommend
CEO approval
Business Outlook

Pros

Having worked in TeleTech's corporate HQ, employees were generally not micromanaged. Salary was comfortable although a bit lower than industry average for my position. Full bene's/401k w a 3% match, accumulate paid time off every paycheck. Underground parking garage was nice on snowy days. Fast paced work environment and managers were always quick to give praise. Very decent corporate culture, which made going to work much better.

Cons

Stagnant salary... I can't count the number of great employees ttec lost while I was there because they could go get higher pay from the company down the street.. And in 2 years I didn't get a one raise, which is the same as losing money to inflation (That's ultimately why I left). Health insurance was not the best with a $1,300 deductible before it kicked in. Work life balance was not ideal- managers expect a lot from subordinates.

Explore other reviews about TTEC

5.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work Some insurance benefits Reasonable Pay

Cons

- Lack of transparency in regards to pay, benefits, drug tests, etc... - Extremely high pressure work environment - Extensive micromanagement - Poor relationship with clients leading to poor communication between leadership and agents on the production floor - Questionable Treatment of new agents - Very little flexibility in regards to time off, VTO, and PTO - Leadership extremely limited in ability to affect change and improve conditions (Corrective Actions borderline unavoidable if one has health issues) - Tenure takes precedent over performance leading to ethically questionable leadership and poor communication

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TTEC Response
6d
Thank you for sharing your feedback and for your years with TTEC. We’re glad to hear you value the opportunity to work remotely, along with the benefits and compensation. We also appreciate you taking the time to share your concerns regarding communication, leadership, workload, time-off flexibility, training, and employee support. We understand how these experiences can impact the overall employee experience, and feedback like yours helps us identify opportunities to improve. Thank you again for sharing your perspective and for being part of our team.
3.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

you will always have a job if you come to work and follow their rules

Cons

back to back calls if you have a good, moral supervisor or operational manager it helps a lot with missing time or unexpected emergencies

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TTEC Response
6d
Thank you for sharing your feedback and for being part of TTEC. We’re glad to hear you value the job stability you've experienced. We also appreciate you sharing your perspective on call volume and the importance of supportive leadership. We understand how these factors can impact the employee experience, and feedback like yours helps us continue identifying opportunities to improve. Thank you again for taking the time to share your thoughts, and we wish you continued success in your role.
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