Negative ****** All the way - Customer Service Representative TTEC Employee Review

Management Upper & Lower is awful, they have no clue. They treat the CSR's like dirt!! For $9.50 an hour the job is not worth it!! They also want you to ask your Team Lead to use the restroom???? WTF!! There are so many things that are wrong with TeleTech... Management doesn't manage, they sit on their thrones & yell at the Team Leads that someone was in after call a second over the time. Team Leads let that position go to their head, they don't try to help their teams, they sit upon their chairs & act like they are doing paperwork. When they are actually on their cell phones, playing on Facebook, listening to Pandora radio when they should be listening to calls & doing Quality Assurance or seeing that their team is OK!! That's what you get when you give 20 year old kids management positions that have NO clue how to manage adults. The call volume is horrible 70 to 100 calls per CSR!! They can't expect the CSR's to do a quality job with that many. The Metrics........ WOW!! If they seem to think that someone is going to actually get a payout, they have to go back in a re calculate that, because Empower got messed up..... Every month?? Yeah thats a case of we don't want to pay out all that money, so lets mess up peoples metrics. When they do that, they lower the moral of the CSR's, those who have been doing great, then there is no bonus, makes them think oohh well why should I even try?? So when it comes down to it, TeleTech is an awful place to work for, they treat their employees worse than state prisoners are treated..