TTEC Progressive Insurance Contractor - Licensed Insurance Agent TTEC Employee Review

1.0
Mar 12, 2025
Recommend
CEO approval
Business Outlook

Pros

Decent wage, Work from home, Save on lunch and gas

Cons

sets unrealistic performance metrics that are nearly impossible to achieve, creating an environment of constant pressure and stress. Instead of providing support or constructive feedback, management heavily relies on micromanagement, which stifles productivity and creates a lack of trust between employees and leadership. Additionally, there is a persistent culture of fear, with subtle (and sometimes not-so-subtle) threats about job security. Rather than fostering growth and development, the focus seems to be on maintaining control and pushing employees to their limits. This approach not only affects morale but also contributes to high turnover. If you're looking for a workplace that values autonomy, realistic goals, and employee well-being, I would recommend looking elsewhere. However, if you thrive in a high-pressure, micromanaged environment, this may be the right fit for you.

Explore other reviews about TTEC

5.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work Some insurance benefits Reasonable Pay

Cons

- Lack of transparency in regards to pay, benefits, drug tests, etc... - Extremely high pressure work environment - Extensive micromanagement - Poor relationship with clients leading to poor communication between leadership and agents on the production floor - Questionable Treatment of new agents - Very little flexibility in regards to time off, VTO, and PTO - Leadership extremely limited in ability to affect change and improve conditions (Corrective Actions borderline unavoidable if one has health issues) - Tenure takes precedent over performance leading to ethically questionable leadership and poor communication

1
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TTEC Response
2w
Thank you for sharing your feedback and for your years with TTEC. We’re glad to hear you value the opportunity to work remotely, along with the benefits and compensation. We also appreciate you taking the time to share your concerns regarding communication, leadership, workload, time-off flexibility, training, and employee support. We understand how these experiences can impact the overall employee experience, and feedback like yours helps us identify opportunities to improve. Thank you again for sharing your perspective and for being part of our team.
2.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote Fast paced environment Colleagues

Cons

Pay structure /no raises in 4 years. Leadership as a whole. Unstable financials Processes are broken Inexperienced Management over team.

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TTEC Response
6d
Thank you for sharing your feedback and for your years with TTEC. We’re glad to hear you valued the opportunity to work remotely, the fast-paced environment, and the colleagues you worked alongside. We also appreciate you taking the time to share your concerns regarding compensation, leadership, communication, and organizational processes. Feedback like yours helps us identify opportunities to improve the employee experience and strengthen how we support our teams. We wish you all the best in your future endeavors.
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