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      TTEC

      Engaged Employer

      TTEC reviews

      Low basic but great company - Chat Associate II TTEC Employee Review

      5.0
      Jul 12, 2025
      Chat associate ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      The building itself has a strategic location with lots of facilities and benefits. The culture is great and no toxic agents, TLs, OMs, which is probably why the employees stay longer in the company. You can see that there is growth in the company especially when you of course excel in your LOB, meaning showing up at work on time and at least meeting your stats. Low basic but they've got premiums to make reach higher salary than minimum wage and other contact centers salary. Great food choices at the pantry, if you work M-F, there are plenty of options to choose from. There is an atm in the floor where the company is located.

      Cons

      Their health insurance only can be used in clinics and if hospitals, there will be Co pays. As mentioned in the title, basic is quite low for call center agents who are tenured in the business

      avatar
      TTEC Response
      12mo
      Thank you for sharing your experience. We're happy to know you appreciated the culture, support, and growth opportunities during your time with us. We’ve also noted your feedback on compensation and health coverage. It's great to hear that your time here was meaningful, and we appreciate the kind words.

      Explore other reviews about TTEC

      5.0
      Jul 6, 2026
      Insurance agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work Some insurance benefits Reasonable Pay

      Cons

      - Lack of transparency in regards to pay, benefits, drug tests, etc... - Extremely high pressure work environment - Extensive micromanagement - Poor relationship with clients leading to poor communication between leadership and agents on the production floor - Questionable Treatment of new agents - Very little flexibility in regards to time off, VTO, and PTO - Leadership extremely limited in ability to affect change and improve conditions (Corrective Actions borderline unavoidable if one has health issues) - Tenure takes precedent over performance leading to ethically questionable leadership and poor communication

      1
      avatar
      TTEC Response
      1w
      Thank you for sharing your feedback and for your years with TTEC. We’re glad to hear you value the opportunity to work remotely, along with the benefits and compensation. We also appreciate you taking the time to share your concerns regarding communication, leadership, workload, time-off flexibility, training, and employee support. We understand how these experiences can impact the overall employee experience, and feedback like yours helps us identify opportunities to improve. Thank you again for sharing your perspective and for being part of our team.
      2.0
      Jul 14, 2026
      Client success manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote Fast paced environment Colleagues

      Cons

      Pay structure /no raises in 4 years. Leadership as a whole. Unstable financials Processes are broken Inexperienced Management over team.

      avatar
      TTEC Response
      4d
      Thank you for sharing your feedback and for your years with TTEC. We’re glad to hear you valued the opportunity to work remotely, the fast-paced environment, and the colleagues you worked alongside. We also appreciate you taking the time to share your concerns regarding compensation, leadership, communication, and organizational processes. Feedback like yours helps us identify opportunities to improve the employee experience and strengthen how we support our teams. We wish you all the best in your future endeavors.
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