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TTEC

Engaged Employer

TTEC reviews

Na - Chat Support Representative TTEC Employee Review

1.0
Aug 9, 2025
Chat support representative
Recommend
CEO approval
Business Outlook

Pros

No pros as such in this company.

Cons

Unhealthy work culture. No work life balance. They will say they are giving work from home, but set targets which are unachievable. ** Once after Covid they stopped rolling out work from home, there was no hiring or nobody came to join. Again after 1 year they started rolling out work from home. Then people started joining. But they hired so many employee, now they are jumbling them among different processes. And resulting in lot of people leaving.

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TTEC Response
11mo
Thank you for taking the time to share your feedback. We understand how important a healthy work culture, work-life balance, and clear expectations are for our team members. Your comments about workload, hiring, and process changes are noted as we continue looking for ways to improve the employee experience.

Explore other reviews about TTEC

5.0
Jul 6, 2026
Insurance agent
Recommend
CEO approval
Business Outlook

Pros

Remote work Some insurance benefits Reasonable Pay

Cons

- Lack of transparency in regards to pay, benefits, drug tests, etc... - Extremely high pressure work environment - Extensive micromanagement - Poor relationship with clients leading to poor communication between leadership and agents on the production floor - Questionable Treatment of new agents - Very little flexibility in regards to time off, VTO, and PTO - Leadership extremely limited in ability to affect change and improve conditions (Corrective Actions borderline unavoidable if one has health issues) - Tenure takes precedent over performance leading to ethically questionable leadership and poor communication

1
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TTEC Response
2w
Thank you for sharing your feedback and for your years with TTEC. We’re glad to hear you value the opportunity to work remotely, along with the benefits and compensation. We also appreciate you taking the time to share your concerns regarding communication, leadership, workload, time-off flexibility, training, and employee support. We understand how these experiences can impact the overall employee experience, and feedback like yours helps us identify opportunities to improve. Thank you again for sharing your perspective and for being part of our team.
2.0
Jul 14, 2026
Client success manager
Recommend
CEO approval
Business Outlook

Pros

Remote Fast paced environment Colleagues

Cons

Pay structure /no raises in 4 years. Leadership as a whole. Unstable financials Processes are broken Inexperienced Management over team.

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TTEC Response
6d
Thank you for sharing your feedback and for your years with TTEC. We’re glad to hear you valued the opportunity to work remotely, the fast-paced environment, and the colleagues you worked alongside. We also appreciate you taking the time to share your concerns regarding compensation, leadership, communication, and organizational processes. Feedback like yours helps us identify opportunities to improve the employee experience and strengthen how we support our teams. We wish you all the best in your future endeavors.
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