Could be better - CSA - Customer Service Associate The Cigna Group Employee Review

3.0
May 16, 2019
Recommend
CEO approval
Business Outlook

Pros

Job security matching 401k

Cons

They tell you C stands for change which is bad if you change too much and that’s exactly what they do. They give you an overview of a new product and throw you to the wolves.

Explore other reviews about The Cigna Group

5.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Opportunity to have a solid WLB

Cons

Low upside in this industry compared to other sales roles

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The Cigna Group Response
4d
Thank you for taking the time to provide us with a review of your experience at The Cigna Group. Your feedback is greatly appreciated!
3.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work, very understanding and kind management

Cons

Very complicated position, things outside of your control aren't taken into consideration when determining metrics so you're negatively impacted and it's really unfair. Equipment issues aren't taken seriously.

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The Cigna Group Response
3d
We appreciate you taking the time to share your experience with The Cigna Group. Thank you for your valuable feedback!
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