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The Key Program

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Do not work here - Residential Caseworker The Key Program Employee Review

1.0
Aug 5, 2021
Recommend
CEO approval
Business Outlook

Pros

There are no pros to working here. You are overworked and underpaid. The clients are the only pro to the job

Cons

Must use personal vehicle for work no respect from upper management no consideration for your personal life when scheduled understaffed and overworked

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The Key Program Response
4y
Thank you for taking the time to comment on your experience at the Key Program. Key offers a very competitive wage in regard to other local human service agencies; and we prominently display our hourly wage or salary in every job posting so job seekers are aware of the wage/salary that is offered before applying. Key's leadership continuously advocates for increased wages/salaries for all human service workers in Massachusetts who do this demanding and challenging work that on the flipside is also critically important and significantly meaningful as a career choice. Key's direct care positions are time limited to 18 months in duration. Within this set amount of time, Key provides an intensive learning opportunity for staff to explore the field of human services and to begin to learn the skills and educational requirements that are needed to pursue a human service-related career. Key is a stepping stone in the human service field. Direct care staff can be promoted within Key into supervisory or clinical roles or they may take the experience and skills they have received at Key and move on to pursue other human service related jobs such as teachers, police officers, guidance counselors, probation officers, school adjustment counselors, etc. We also note in our job postings, and review in interviews, that our staff must have a personal vehicle that is legally registered and insured, for work use. When using a personal vehicle for work use, the staff maintain a mileage log and upon submitting it each month, they are reimbursed .40 cents per mile. The extend of our staff required driving may be to pick up or drop off a child/youth at school, bring them to and from a medical appointment, run an errand to a grocery/department store or pharmacy, or to bring the children/youth to a local place in the community for a recreational activity. As an additional benefit, Key offers a discounted annual AAA membership to all staff. We understand that not everyone is up to the challenges and demands of a human service job; however, we do wish you the best in your future endeavors.

Explore other reviews about The Key Program

5.0
Jan 23, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

excellent leadership and staff support

Cons

there was not any downside

4.0
Mar 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Excellent benefits A lot of extra money if you want overtime Supportive co-workers Good upward mobility if you work days

Cons

Difficult to get holidays off Essential work, so you're stuck if another shift is late Higher ups feel disconnected from the program itself Awful upward mobility if you work nights

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