I was employed with TKWW for more than 5 years. I loved the place I worked for. Before COVID, we had a tight team and enjoyed each other's company. Management would celebrate each other's wins, have group events, and happy hours. When COVID hit, it was a new normal. We found ways stay tight as a team, but as you can imagine, dealing with customers through a difficult time was hard.
Management expected smiles and for us to push through all the terrible things happening through COVID. We did our best. Even though we had to hear stories of death and sadness, we made it through.
Management started to become toxic. If you weren't someone's favorite, you weren't made for The Knot. Management scapegoated and gaslit people and several people who were fantastic lost their job or almost lost their jobs when someone conned upper management to fire the innocent employee.
The restructuring was what made this company fall apart. Not to mention the product never change and no real growth for a vendor. Management was moved around (specifically one manager who was great and was used as the problem solver.) That manager successfully made changes in several departments driving up numbers and getting rave reviews, but she was included in the layoffs that happened this year. A lot of team members looked up to her as a director instead of the real director that was managing the department. Yet she, and the team that was doing amazing, lost their jobs and they traded in experience and a good culture, for lower costs in operating.
They have unrealistic SLAs and KPIs. They expect everyone to smile even when it's not the greatest thing to do. And while they embrace diversity and inclusion as well as acting like a family, they dash long standing reps hopes and dreams when they lay people off.
When Lee left, things went down his. When they hired the international team, everyone felt like it was their goal to cut the American team due to cost.
Layoffs came and everyone was held hostage to the end of their separation while having to sit through weeks and weeks of meetings as well as inconsiderate management who made employees being laid off to sit through progress meetings and what was new with the company. Toting that they were making more money than ever.
HR was never transparent and neither was most management.
Towards the end of my time there, I just felt like a cog in a machine that was an easy number to cut.
