employer cover photo
employer logo
employer logo

The Zappos Family

Is this your company?

A Tale as Old as Capitalism – Zappos No Longer Exists - Anonymous employee The Zappos Family Employee Review

1.0
Sep 18, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

• Some good coworkers are still trying to keep the spirit alive. • Health insurance covers a lot (though it’s very expensive).

Cons

• A tale as old as capitalism: big corporation swallows a smaller company with soul, then squeezes out the humanity in favor of profits. • Leadership is hidden. In the past year since the new CEO took over, she’s only appeared to the company a couple of times. You can’t speak to her unless your boss and your boss’s boss approve it. • The “head of people” doesn’t know people at all. Employees feel like headcount, not humans. • CEO’s right-hand admin has been overheard trashing employees in common areas. Leadership is openly disrespectful, not just disconnected. • Engagement roles were cut, but employees are still forced back to the office while certain leaders quietly keep remote privileges.

Explore other reviews about The Zappos Family

5.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Great culture and supportive work environment, Direct supervisor was fantastic and very supportive

Cons

Changes in the company led to the studio closing.

1.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

In the beginning of my time at the company, there were so many positives. I struggle to find a single one, now.

Cons

Everyone from old Zappos quit or was forced out and replaced by people who have clearly never had a job before, yet get paid way more than I do. Leadership is scarily terrible. I went to HR on leadership many times but they didn’t care and told me I was the problem for enjoying the “old Zappos”. I am not allowed to list specific names in my review or else “new Zappos” remove it, but do not join marketing for LACK of experienced, smart, and kind hearted leadership.

2
See reviews by: Helpful|Rating|Date|All