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The Zappos Family

Is this your company?

Worse than the worse divorce you ever heard of or saw - Lead The Zappos Family Employee Review

1.0
Apr 3, 2015
Recommend
CEO approval
Business Outlook

Pros

When you work there the people will make you feel like you belong there. You feel close to co-workers and they eventually become friends you'll never forget.

Cons

When you join a company who believes your co-workers are family and headquarters is your home, you expect them to treat you and your family members who leave with respect. The reality is once someone leaves, no matter why, they become persona non-grata to an extreme. They are not allowed to come to company events, if they show up as your guest, they are ignored and someone sits you down to tell you not to bring them around. Someone in another department was instructed to have no contact with their former supervisor under any circumstances. That is not who I am. That is not how I want to be treated. And it is exactly how I am treated. I no longer work there and I don't even feel comfortable going downtown anymore. Sometimes I cry over my loss of my family. I hope someone reads this and starts doing the right thing. Lastly, 3 people who worked for Downtown Project killed themselves. There is no memorial or mention of them. They are ghosts that haunt everybody.

Explore other reviews about The Zappos Family

5.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Great culture and supportive work environment, Direct supervisor was fantastic and very supportive

Cons

Changes in the company led to the studio closing.

1.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

In the beginning of my time at the company, there were so many positives. I struggle to find a single one, now.

Cons

Everyone from old Zappos quit or was forced out and replaced by people who have clearly never had a job before, yet get paid way more than I do. Leadership is scarily terrible. I went to HR on leadership many times but they didn’t care and told me I was the problem for enjoying the “old Zappos”. I am not allowed to list specific names in my review or else “new Zappos” remove it, but do not join marketing for LACK of experienced, smart, and kind hearted leadership.

2
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