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The Zappos Family

Is this your company?

What a let down! - Software Engineer The Zappos Family Employee Review

1.0
Aug 15, 2015
Recommend
CEO approval
Business Outlook

Pros

Used to be the people....too bad all of them quit.

Cons

Everything else. Since Amazon bought the company, the CEO has checked out. He basically uses all his time on pet projects that have nothing to do with core Zappos business. Moved the entire company downtown to the dirtiest and oldest part of Las Vegas for yet another of his social experiments. Uses the employees as test subjects for his ridiculous ideas (Holocracy being the latest) and when they don't work out he reads another book to find the next stupid thing to force on us. Total lack of original ideas and complete lack of leadership. The couple hundred workers that were recently offered packages to leave are lucky! I doubt anyone will be left in the tech area by the end of the year.

Explore other reviews about The Zappos Family

5.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Great culture and supportive work environment, Direct supervisor was fantastic and very supportive

Cons

Changes in the company led to the studio closing.

1.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

In the beginning of my time at the company, there were so many positives. I struggle to find a single one, now.

Cons

Everyone from old Zappos quit or was forced out and replaced by people who have clearly never had a job before, yet get paid way more than I do. Leadership is scarily terrible. I went to HR on leadership many times but they didn’t care and told me I was the problem for enjoying the “old Zappos”. I am not allowed to list specific names in my review or else “new Zappos” remove it, but do not join marketing for LACK of experienced, smart, and kind hearted leadership.

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