Pros
1. They accept entry-level interpreters. 2. You can work in Asylum calls with USCIS. 3. You get a good variety of calls in banking and healthcare. 4. When you're off the clock, there is no work to be done. 5. Remote
Cons
1. The work is monotonous. Calls become repetitive, especially in banking. 2. Technical issues are rampant 3. They hate to discuss pay or schedule changes/issues. 4. No clear chain of command, other than your supervisor. You can't feel very well advocated by anyone besides yourself because of the nature of the job. 5. No time on the clock to complete admin work or address technical issues. 6. Breaks feel hopelessly short. 7. There is very little chance for promotion and no incentives beyond $1/hr increase in pay for immensely more stressful call loads.