Not worth the headache - Agent Transcom WorldWide Employee Review

Evreything. From scheduling to management to help desk. All are incompetent. Major staff shortage resulting in back to back calls, irate and rude customers, terrible $10 hour pay without any sort of raise. QA department has their favorites and if you arent one of them look out. They will downgrade your scores over the pettiest thing. Team leads are condescending and dont respond to emails or direct message. No paid time off, no paid vacations, no sick leave. You are a machine strapped to the headset repeating yourself for 40 hours a week. Mandatory overtime because they cant schedule employees correctly. NO ROOM FOR ADVANCEMENT. Only if you want to become a supervisor and screamed at for 40 hours a week by irate customers. If you have a bad month in metrics just be prepared for next shift bid with low rankings = bad shift for the next 4 months of your life here/