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      Transcom WorldWide

      Engaged Employer

      Transcom WorldWide Customer Service (CSR) reviews

      2.6

      37% would recommend to a friend

      (533 total reviews)
      avatar

      Brian Johnson

      25% approve of CEO

      26% positive business outlook

      Ratings by category

      3.3

      Diversity & inclusion

      2.5

      Culture & values

      2.5

      Compensation and benefits

      2.4

      Work/Life balance

      2.3

      Career opportunities

      2.2

      Senior management

      Customer Service (CSR) employees have rated Transcom WorldWide with 2.6 out of 5 stars, based on 533 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. Transcom WorldWide is rated 32% below average by Customer Service (CSR) professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

      Ratings by demographic groups

      Reviews by job title

      533 reviews
      1.0
      Jul 18, 2026

      Limited benefits overshadowed by poor management and culture

      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      lunch breaks, working from home that's about it

      Cons

      management, nepotism, you'll observe that alot of the tenured people at the company get away with taking virtually no calls what so ever. overall a just a depressing company to work for. If you are worth your weight in skills, seek a reputable company to put your talents in, but if you need a job to get by you could

      1.0
      Jul 9, 2026

      High workload and micromanagement create stress

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      N/A Nothing to mention very bad experience

      Cons

      High workload and strict KPIs. Micromanagement is a recurring complaint. Pressure from team leaders and management. Limited salary growth. Promotions may depend on the project or management rather than performance alone, according to some reviewers. Rotating shifts and work-life balance can be difficult. favoritism and inconsistent management.

      avatar
      Transcom WorldWide Response
      6d
      Thank you for your feedback. We take these concerns seriously and will review them thoroughly to ensure fairness and integrity in our organization.
      1.0
      Jul 3, 2026

      Paycheck and WFH benefits overshadowed by poor management

      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      paycheck, WFH, some of the leaders but most of the leaders are trash

      Cons

      back to back calls, overworked, management treats its employees like cattle, lazy people at this company overall, they give positions to their favorites and give them alot of time off the phones

      avatar
      Transcom WorldWide Response
      6d
      Thank you for sharing your experience with us. We apologize that we fell short of your expectations and will take your feedback into consideration as we strive to improve.
      Viewing 1 - 3 of 533 Reviews
      Related searches: Transcom WorldWide Customer Service (CSR) jobs | Transcom WorldWide Customer Service (CSR) salaries | Transcom WorldWide benefits | Transcom WorldWide Customer Service (CSR) interviews
      Transcom WorldWide reviewsTranscom WorldWide Customer Service (CSR) reviews

      Glassdoor has 2,407 Transcom WorldWide reviews submitted anonymously by Transcom WorldWide employees. Read employee reviews and ratings on Glassdoor to decide if Transcom WorldWide is right for you.