Is Transcom WorldWide a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Transcom WorldWide have rated their employer with 2.6 out of 5 stars in 533 Glassdoor reviews. This is a lower than average score with the overall rating of Transcom WorldWide employees being 2.9 out of 5 stars. Search open Customer Service (CSR) Jobs at Transcom WorldWide now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Transcom WorldWide .

Does Transcom WorldWide pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Transcom WorldWide with 2.5 out of 5 stars based on 533 anonymously submitted employee reviews. This is 3.9% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Transcom WorldWide.

How happy are Customer Service (CSR) professionals working at Transcom WorldWide?

37% of Customer Service (CSR) employees at Transcom WorldWide would recommend their employer to a friend. This rating has decreased by 18% in the past 12 months. Customer Service (CSR) professionals have also rated Transcom WorldWide with a 2.4 rating for work-life-balance, 3.3 rating for diversity and inclusion, 2.5 rating for culture and values and 2.4 rating for career opportunities.

What are the top reviewed jobs at Transcom WorldWide?

Customer Service Representative (391) , Customer Service Representative (CSR) (184) , Technical Support Representative (83) , Technical Support (63) , Team Leader (57) , Technical Support Advisor (45) , Customer Service Agent (44) , Tech Support (28) , Technical Support Specialist (27) , Tech Support Representative (23) , IOS Technical Support Advisor (20) , Call Center Agent (19) , Customer Service (18) , Customer Support Representative (16) , Customer Service (CSR) (14)

What are the pros of working at Transcom WorldWide according to real employee reviews?

"Work from home role is good" ((in 176 reviews)); "Good benefits as they care for their employees and their families" ((in 100 reviews)); "Great people and friends" ((in 73 reviews)); "Training is good and fun." ((in 67 reviews)); "Great colleagues and no extra hours/work needed." ((in 61 reviews))

What are the cons of working at Transcom WorldWide according to real employee reviews?

"The salaries are low and you have to work from 6 am till 10 pm depending on your schedule" ((in 137 reviews)); "Low pay at my time of employment but I believe this is no longer the case." ((in 90 reviews)); "stressfull no work life balance" ((in 29 reviews)); "Strict on Punctuality Hard to request time off Easy to Cap out and making it hard to progress within the company" ((in 24 reviews)); "Bad bonus structure" ((in 19 reviews))

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Transcom WorldWide

Transcom WorldWide Customer Service (CSR) reviews

Item: Transcom WorldWide
Rating: 4
Author: Customer Service Representative

2.6

37% would recommend to a friend

(533 total reviews)

Brian Johnson

22% approve of CEO

26% positive business outlook

Ratings by category

3.3

Diversity & inclusion

2.5

Culture & values

2.5

Compensation and benefits

2.4

Work/Life balance

2.4

Career opportunities

2.2

Senior management

Customer Service (CSR) employees have rated Transcom WorldWide with 2.6 out of 5 stars, based on 533 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. Transcom WorldWide is rated 32% below average by Customer Service (CSR) professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

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Reviews by job title

533 reviews

4.0

Jul 27, 2011

Great place to work, easy going employees and very personable team members to work with

Account manager

Recommend

CEO approval

Business Outlook

Pros

Flexible hours, telecommuting, seasonality in demand

Cons

Can be stagnant at times, not a lot of growth opportunities

4.0

Jun 15, 2011

Transcom is a great place for growth..

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

basic pay is 16k, plus 2k allow. , you get 1k appraisal upon regularization. and another 1k upon completing 2000 worked/logged hours.. great place to work at for people who resides in pasig area, and rizal area. great people to work with. TLs are very friendly and approachable, and very supportive.

Cons

One thing I hate about this company is the medical benefit. I'd rate their medical benefit 1* only.. It's very poor... If you're looking for a high paying company go with transcom. but if you're also after great benefits, dont consider transcom

Viewing 532 - 533 of 533 Reviews

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Transcom WorldWide

Transcom WorldWide Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great place to work, easy going employees and very personable team members to work with

Transcom is a great place for growth..

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