Is Transcom WorldWide a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Transcom WorldWide have rated their employer with 2.6 out of 5 stars in 534 Glassdoor reviews. This is a lower than average score with the overall rating of Transcom WorldWide employees being 2.9 out of 5 stars. Search open Customer Service (CSR) Jobs at Transcom WorldWide now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Transcom WorldWide .

Does Transcom WorldWide pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Transcom WorldWide with 2.5 out of 5 stars based on 534 anonymously submitted employee reviews. This is 3.9% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Transcom WorldWide.

How happy are Customer Service (CSR) professionals working at Transcom WorldWide?

37% of Customer Service (CSR) employees at Transcom WorldWide would recommend their employer to a friend. This rating has decreased by 19% in the past 12 months. Customer Service (CSR) professionals have also rated Transcom WorldWide with a 2.4 rating for work-life-balance, 3.3 rating for diversity and inclusion, 2.5 rating for culture and values and 2.3 rating for career opportunities.

What are the top reviewed jobs at Transcom WorldWide?

Customer Service Representative (391) , Customer Service Representative (CSR) (185) , Technical Support Representative (83) , Technical Support (63) , Team Leader (57) , Technical Support Advisor (45) , Customer Service Agent (44) , Tech Support (28) , Technical Support Specialist (27) , Tech Support Representative (23) , IOS Technical Support Advisor (20) , Call Center Agent (19) , Customer Service (18) , Customer Support Representative (16) , Customer Service (CSR) (14)

What are the pros of working at Transcom WorldWide according to real employee reviews?

"Work from home role is good" ((in 182 reviews)); "Good benefits as they care for their employees and their families" ((in 91 reviews)); "Training is good and fun." ((in 75 reviews)); "People are nice and great" ((in 69 reviews)); "Great colleagues and no extra hours/work needed." ((in 64 reviews))

What are the cons of working at Transcom WorldWide according to real employee reviews?

"The salaries are low and you have to work from 6 am till 10 pm depending on your schedule" ((in 133 reviews)); "Low pay at my time of employment but I believe this is no longer the case." ((in 91 reviews)); "stressfull no work life balance" ((in 29 reviews)); "Strict on Punctuality Hard to request time off Easy to Cap out and making it hard to progress within the company" ((in 21 reviews)); "The bonus is conditional and often people can not get it because the way they measure it is unfair." ((in 20 reviews))

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Transcom WorldWide

Transcom WorldWide Customer Service (CSR) reviews

2.6

37% would recommend to a friend

(534 total reviews)

Brian Johnson

22% approve of CEO

26% positive business outlook

Ratings by category

3.3

Diversity & inclusion

2.5

Culture & values

2.5

Compensation and benefits

2.4

Work/Life balance

2.3

Career opportunities

2.2

Senior management

Customer Service (CSR) employees have rated Transcom WorldWide with 2.6 out of 5 stars, based on 534 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. Transcom WorldWide is rated 32% below average by Customer Service (CSR) professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

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Reviews by job title

534 reviews

3.0

Jan 12, 2012

Over worked and under paid

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

People in the office were great.

Cons

sweat shop, very high turn over.

3.0

Dec 14, 2011

What doesn't kill you makes you stronger!!

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Full time hours, benefit package, opportunity for quarterly raises, and incentives. Culture club, decorations, not to stuck up and stuffy in there (relaxed atmosphere).

Cons

Have to pay for benefits, hard to get raises, difficult position. Call centers can be stressful and even supervisors get stressed and snap at you when asking for help rather than being supportive at times.

2.0

Sep 27, 2011

This is a call center. The work is easy. The environment is oppressive.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Relatively secure work environment with a good benefit package. The work is not particularly challenging and is even occasionally meaningful (when you manage to help a caller resolve an ongoing problem.)

Cons

Low pay. Incompetent mid-management (administrative) causes frequent problems with implementing commitments made to you by local management. Soul destroying work environment. Scheduling is at the client's pleasure and changes routinely.

Viewing 529 - 531 of 534 Reviews

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Jobs at Transcom WorldWide

Technical Support - AI Chat and Email - Onsite Greenville, SC

Technical and Customer Experience Advisor - Work From Home - US

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Transcom WorldWide

Transcom WorldWide Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Over worked and under paid

What doesn't kill you makes you stronger!!

This is a call center. The work is easy. The environment is oppressive.

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