Is Transcom WorldWide a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Transcom WorldWide have rated their employer with 2.6 out of 5 stars in 533 Glassdoor reviews. This is a lower than average score with the overall rating of Transcom WorldWide employees being 2.9 out of 5 stars. Search open Customer Service (CSR) Jobs at Transcom WorldWide now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Transcom WorldWide .

Does Transcom WorldWide pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Transcom WorldWide with 2.5 out of 5 stars based on 533 anonymously submitted employee reviews. This is 3.9% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Transcom WorldWide.

How happy are Customer Service (CSR) professionals working at Transcom WorldWide?

37% of Customer Service (CSR) employees at Transcom WorldWide would recommend their employer to a friend. This rating has decreased by 19% in the past 12 months. Customer Service (CSR) professionals have also rated Transcom WorldWide with a 2.4 rating for work-life-balance, 3.3 rating for diversity and inclusion, 2.5 rating for culture and values and 2.3 rating for career opportunities.

What are the top reviewed jobs at Transcom WorldWide?

Customer Service Representative (391) , Customer Service Representative (CSR) (184) , Technical Support Representative (83) , Technical Support (63) , Team Leader (57) , Technical Support Advisor (45) , Customer Service Agent (44) , Tech Support (28) , Technical Support Specialist (27) , Tech Support Representative (23) , IOS Technical Support Advisor (20) , Call Center Agent (19) , Customer Service (18) , Customer Support Representative (16) , Customer Service (CSR) (14)

What are the pros of working at Transcom WorldWide according to real employee reviews?

"Work from home role is good" ((in 174 reviews)); "good benefits and overtime incentives" ((in 86 reviews)); "Training is good and fun." ((in 76 reviews)); "Great people and friends" ((in 69 reviews)); "Great colleagues and no extra hours/work needed." ((in 62 reviews))

What are the cons of working at Transcom WorldWide according to real employee reviews?

"The salaries are low and you have to work from 6 am till 10 pm depending on your schedule" ((in 138 reviews)); "poor management; not open for inovations;" ((in 95 reviews)); "Low pay at my time of employment but I believe this is no longer the case." ((in 89 reviews)); "stressfull no work life balance" ((in 29 reviews)); "Strict on Punctuality Hard to request time off Easy to Cap out and making it hard to progress within the company" ((in 27 reviews))

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Transcom WorldWide

Transcom WorldWide Customer Service (CSR) reviews

2.6

37% would recommend to a friend

(533 total reviews)

Brian Johnson

25% approve of CEO

26% positive business outlook

Ratings by category

3.3

Diversity & inclusion

2.5

Culture & values

2.5

Compensation and benefits

2.4

Work/Life balance

2.3

Career opportunities

2.2

Senior management

Customer Service (CSR) employees have rated Transcom WorldWide with 2.6 out of 5 stars, based on 533 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. Transcom WorldWide is rated 32% below average by Customer Service (CSR) professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Reviews by job title

533 reviews

1.0

Jun 13, 2026

Good colleagues and environment, but poor management issues

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

- Good colleagues - Environment - Place - room for a slight career advance

Cons

- Poor management - Poor package - lots of turn arounds - No work life balance

Transcom WorldWide Response

Thank you for sharing your feedback. We’re sorry to hear that your experience was not a positive one and appreciate you taking the time to express your concerns.

3.0

Jun 6, 2026

Good salary and health insurance, but favoritism exists

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Relatively good salary Good health insurance

Cons

Favouratism Bad chances for career development and promotion

3.0

May 26, 2026

Great colleagues but treated like a number

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

In my project not a lot, only the people

Cons

Treated as a number and you will get cut with poor reasoning

Transcom WorldWide Response

1mo

Thank you for taking the time to share your feedback! We appreciate your honesty and we will take your feedback into consideration as we work towards making improvements.

Viewing 7 - 9 of 533 Reviews

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Technical and Customer Experience Advisor - Work From Home - US

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Transcom WorldWide

Transcom WorldWide Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Good colleagues and environment, but poor management issues

Good salary and health insurance, but favoritism exists

Great colleagues but treated like a number

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