Is Transcom WorldWide a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Transcom WorldWide have rated their employer with 2.6 out of 5 stars in 533 Glassdoor reviews. This is a lower than average score with the overall rating of Transcom WorldWide employees being 2.9 out of 5 stars. Search open Customer Service (CSR) Jobs at Transcom WorldWide now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Transcom WorldWide .

Does Transcom WorldWide pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Transcom WorldWide with 2.5 out of 5 stars based on 533 anonymously submitted employee reviews. This is 3.9% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Transcom WorldWide.

How happy are Customer Service (CSR) professionals working at Transcom WorldWide?

37% of Customer Service (CSR) employees at Transcom WorldWide would recommend their employer to a friend. This rating has decreased by 19% in the past 12 months. Customer Service (CSR) professionals have also rated Transcom WorldWide with a 2.4 rating for work-life-balance, 3.3 rating for diversity and inclusion, 2.5 rating for culture and values and 2.3 rating for career opportunities.

What are the top reviewed jobs at Transcom WorldWide?

Customer Service Representative (391) , Customer Service Representative (CSR) (184) , Technical Support Representative (83) , Technical Support (63) , Team Leader (57) , Technical Support Advisor (45) , Customer Service Agent (44) , Tech Support (28) , Technical Support Specialist (27) , Tech Support Representative (23) , IOS Technical Support Advisor (20) , Call Center Agent (19) , Customer Service (18) , Customer Support Representative (16) , Customer Service (CSR) (14)

What are the pros of working at Transcom WorldWide according to real employee reviews?

"Work from home role is good" ((in 174 reviews)); "good benefits and overtime incentives" ((in 86 reviews)); "Training is good and fun." ((in 76 reviews)); "Great people and friends" ((in 69 reviews)); "Great colleagues and no extra hours/work needed." ((in 62 reviews))

What are the cons of working at Transcom WorldWide according to real employee reviews?

"The salaries are low and you have to work from 6 am till 10 pm depending on your schedule" ((in 138 reviews)); "poor management; not open for inovations;" ((in 95 reviews)); "Low pay at my time of employment but I believe this is no longer the case." ((in 89 reviews)); "stressfull no work life balance" ((in 29 reviews)); "Strict on Punctuality Hard to request time off Easy to Cap out and making it hard to progress within the company" ((in 27 reviews))

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Transcom WorldWide

Transcom WorldWide Customer Service (CSR) reviews

2.6

37% would recommend to a friend

(533 total reviews)

Brian Johnson

25% approve of CEO

26% positive business outlook

Ratings by category

3.3

Diversity & inclusion

2.5

Culture & values

2.5

Compensation and benefits

2.4

Work/Life balance

2.3

Career opportunities

2.2

Senior management

Customer Service (CSR) employees have rated Transcom WorldWide with 2.6 out of 5 stars, based on 533 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. Transcom WorldWide is rated 32% below average by Customer Service (CSR) professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Ratings by demographic groups

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Reviews by job title

533 reviews

3.0

Jun 24, 2026

pros and cons

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

there are very less and there are things

Cons

There are many but the things must be refreshed and more be like agent friendly

Transcom WorldWide Response

We're thrilled to hear that you had a great experience with us. Thank you for sharing your feedback!

4.0

Jun 18, 2026

Flexible work environment with limited growth opportunities

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Flexibility Great team environment Benefits

Cons

Growth opportunities are low but you learn new processes daily

Transcom WorldWide Response

Thank you for taking the time to share your thoughts. We appreciate your feedback and will keep your comments in mind as we continue to improve.

1.0

Jun 17, 2026

Toxic environment with poor management and conditions

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Nothings good about this company

Cons

Micromanagement, the managers get to take as much time off while you are here working hard and getting verbally berated by customers, no time off and when you do take time off it gets counted against you. The onsite facility is gross and trashy

Transcom WorldWide Response

Thank you for taking the time to share your thoughts. We appreciate your feedback and will keep your comments in mind as we continue to improve.

Viewing 4 - 6 of 533 Reviews

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Transcom WorldWide

Transcom WorldWide Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

pros and cons

Flexible work environment with limited growth opportunities

Toxic environment with poor management and conditions

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