Pros
-15 minute breaks as apposed to 10 min like their competitors -I had a great Trainer and awesome coworkers -Plenty of resources to help you learn along the way -Okay pay if you've been use to the $9 rate of other work at home comapnies
Cons
-Team lead cared way too much about Stats and perfection even though she has only been a TL for 6 months. TL also expects new employees to perform at the level of tenured advisors. Team lead was nice but seemed pressured from upper management. -Low pay compared to what Apple actually pays their work at home advisors -A difficult job that requires more than three weeks of training -Training was primarily focused more on customer types than actual knowledge -Some Tier 2 agents were extremely rude and lazy... -Extreme monitoring and micro managing that would drive anyone crazy -Metrics very difficult to meet even if you have an 100% CSAT score -You must work on holidays if not you get double attendance points for taking the day off. -Shift bids