Good Company If You Are Okay With Low Pay & Hard Work - Customer Service Representative Transcom WorldWide Employee Review

3.0
May 3, 2018
Recommend
CEO approval
Business Outlook

Pros

Get to work from home Initial training is great Trainers are really nice Co workers are great Most TLs are very nice Front Line position is easy once you get the hang of it Get paid on time and accurately Get paid for performance bonuses Recently started paid time off (although not comparable with most call centers) QA department is good Great to gain experience so you can apply later to a better company Good health benefits Constantly trying to get better Management seems to care

Cons

Low Pay No paid holidays A lot of mandetory overtime No pay increases Very little room for advancement Pay increase is only $1 for much higher responsibilities You can only apply for vacation (unpaid), a month in advance You have to supply your own equipment Shift changes multiple times within a year Training for new positions are poor Strict adherence rules for a company that doesn't pay for you being absent Expect a lot for very little pay Systems aren't up to grade compared to other call center companies Very high turn over

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Transcom WorldWide Response
4y
Thank you for your review. We take your experience seriously and will use your feedback to make the employee experience better here at Transcom.

Explore other reviews about Transcom WorldWide

5.0
Apr 30, 2026
Recommend
CEO approval
Business Outlook

Pros

great leadership and coaching opportunities. move up quickly.

Cons

had to work on weekends so i wish they can give us weekends off.

1.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Working from home and not having to sit in Atlanta traffic

Cons

This place is a dumpster fire. The leadership is nothing more than a bunch of hens who are always arguing with each other and have more drama than a soap opera. The company does not care about their employees, they put in a front but all they care about is billable hours to Apple.

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