Inefficient and Chaotic Practices That Limit Productivity - Customer Service Representative - Universal Transcom WorldWide Employee Review

Your home is your sanctuary. Working from home can be a gift if the job doesn't leave you mentally drained. If that becomes a pattern, your home quickly stops being your sanctuary. Some burdens are just not worth undertaking - especially when you can't spare another inch in your head/life to stress. This company will also feign the importance of quality over quantity in training. It's an entirely different story in production. Had some excellent QAs and a few really bad ones. As a new hire, those few bad ones landed me on some kind of "watch list". It's a crying shame that the good ones, which outweighed the bad ones, didn't also land me on some kind of list. Instead, I only ever seemed to hear about what I was missing and doing wrong. That quickly becomes defeating. QA won't listen to calls longer than a few minutes in duration. So, if you do everything right and end up saving a customer with a new 24 month contract, your efforts will never be "graded" if the call happens to have taken longer than a few minutes. They want quality in three minutes or less.