Most of the 5 star reviews are hr or corporate. Just a fair warning.
The truth to this company is it is highly corrupt. The project I was on is under "restructuring" aka - people being fired due to the client hiring third world countries to do our jobs for cheap labor and the Philippines office taking over most departments. Even the HR department is you guessed it OVERSEAS!!!!
There are other "clients" that this company services, however the one I worked for was horrible. Unrealistic goals, metrics, KPIs, whatever they want to call them.
They have outsourced most positions such as scheduling, QA department overseas to Transcoms Philippines office. There was NO way to move up in this company other than to Team Lead and that was a position hand picked by a higher up. The managements response to most of our reviews says there are advancement opportunities. PROVE IT. WHERE? This client you can only move up to SME aka a supervisor. The rest of the departments are overseas. Again, please prove where one can move up from a customer service representative?
Mandatory overtime every week because they cannot keep staff. High turn over.
Nearly every call was someone rude, screaming, or down right stupid. Back to back calls of being cussed out. If you don't read their script verbatim or mess up at all during the script QA marked points off. Even on a perfect call.
The systems are trash. Long tedious process for one call and if you aren't done notating every little thing by the end of the call or the customer hangs up on you prepare to be yelled at. Programs frequently go down and you cannot assist the customer which angers them even more.
Surveys? bad marks on it due to POLICY will affect you.
Benefits are a complete joke and expensive.
They expect pure perfection with unrealistic metrics, bad policies, lowest paying CSR job of a whopping $10.50 an hour - OH but we get pay for performance? HA!!! I'd pay to see the QA department take calls and get scored on their own metrics. Good luck requesting time off. Cant schedule when someone gets sick and if you get hit with the flu? Good luck they wont approve time off.
Glad I got out when I did . I wasted too many years of my life for absolutely nothing and poverty level wages. Prepare to work 45+ hours and no appreciation.
