Miserable, thankless job - Customer Service Representative Transcom WorldWide Employee Review

1.0
Jun 28, 2019
Recommend
CEO approval
Business Outlook

Pros

Working from home, nothing else to say

Cons

Horrible schedules with floating days off, low pay, no room to advance, no raises, forced overtime

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Transcom WorldWide Response
7y
First, thank you for providing your review. We aim to continually improve and appreciate you taking the time to share your feedback. Wage, wage increases, and schedule will vary depending upon your role and client you support. We value rewarding hard work and regularly offer career advancement opportunities which are posted on our internal intranet. Additionally, we provide ongoing skill development via Transcom University courses, regular coaching sessions, and virtual training sessions. North American employees also have access to our employee assistance program which offers many great benefits, including the ability to take both personal and professional development courses free of charge. Please reach out to your manager if you need assistance accessing these great tools!

Explore other reviews about Transcom WorldWide

5.0
Apr 30, 2026
Recommend
CEO approval
Business Outlook

Pros

great leadership and coaching opportunities. move up quickly.

Cons

had to work on weekends so i wish they can give us weekends off.

1.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Working from home and not having to sit in Atlanta traffic

Cons

This place is a dumpster fire. The leadership is nothing more than a bunch of hens who are always arguing with each other and have more drama than a soap opera. The company does not care about their employees, they put in a front but all they care about is billable hours to Apple.

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