Meh - Tier I Technical Support Transcom WorldWide Employee Review

3.0
May 6, 2021
Recommend
CEO approval
Business Outlook

Pros

You get to be at home while you work, a decent number of advancement opportunities

Cons

Not a great deal of flexibility when it comes to time off/scheduling, many customers expect a lot of you and get upset when you can't fix the problem they got themselves into, polices and procedures change overnight and you often have to inconvenience or confuse customers in order to keep from being in violation of them, arbitrary rating system where customers can give you positive or negative feedback based on how they felt the call went and it cannot be disputed

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Transcom WorldWide Response
5y
Thank you for your honest feedback. We take employee feedback seriously and consider it when making any updates or changes in company policy

Explore other reviews about Transcom WorldWide

5.0
Apr 30, 2026
Recommend
CEO approval
Business Outlook

Pros

great leadership and coaching opportunities. move up quickly.

Cons

had to work on weekends so i wish they can give us weekends off.

1.0
Jul 18, 2026
Recommend
CEO approval
Business Outlook

Pros

lunch breaks, working from home that's about it

Cons

management, nepotism, you'll observe that alot of the tenured people at the company get away with taking virtually no calls what so ever. overall a just a depressing company to work for. If you are worth your weight in skills, seek a reputable company to put your talents in, but if you need a job to get by you could

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