Ignore the haters, it really is a good job - Tier II Technical Support Transcom WorldWide Employee Review

5.0
Nov 7, 2021
Recommend
CEO approval
Business Outlook

Pros

Working from home is always a plus, if you are able to keep on task Recently, unpaid time off was upped to unlimited, as long as the company has hours available for time off Pay rate is excellent and the ability to earn bonuses each month is a major plus Great network for finding help when you need it Ongoing training with at least an hour paid for training per week Contest and games often that can allow you to wipe out time missed Advancement potential for those who want it

Cons

Metrics are based on not just the advisor but the customers opinion of both the advisor and apple( if that is the client you are working for at transcom) No way to dispute poor reviews from customers

Explore other reviews about Transcom WorldWide

5.0
Apr 30, 2026
Recommend
CEO approval
Business Outlook

Pros

great leadership and coaching opportunities. move up quickly.

Cons

had to work on weekends so i wish they can give us weekends off.

1.0
Jul 18, 2026
Recommend
CEO approval
Business Outlook

Pros

lunch breaks, working from home that's about it

Cons

management, nepotism, you'll observe that alot of the tenured people at the company get away with taking virtually no calls what so ever. overall a just a depressing company to work for. If you are worth your weight in skills, seek a reputable company to put your talents in, but if you need a job to get by you could

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