Dreadful - Technical Support Representative Transcom WorldWide Employee Review

This job is the worst. Stay away. This job is the first job I ever had in my life that made me dread and fight myself clocking in everyday. They train you for short periods and then throw you on the phones. All they care about is metrics and CSATs. Make sure you don't get sick or stuff happen to you out of your control (power goes out due to storm, maintenance coming over, child gets sick, etc.) it's a trap. They lie to you and force you to do shift bids (your schedule changes and you no choice, unless you just quit). Also so many tech issues were constant and then you had to go to the incompetent IT chat support who can't fix ANYTHING! Any computer issues they will blame your internet, and not their company provided equipment. Stay far away. You will gain weight and go into depression. Also if you are absent, you then have to work 30 days straight to get the time rolled back, but if something happens again and you are absent, you then have to start over from that new date AGAIN, so if you were absent on the 12th of Jan. then absent again on Feb. 1st, you would have start from Feb. 1st to get the time rolled back from the beginning. (so doing 30 days straight again). RTR will log you out randomly everyday and you have to do a template every time computer freezes. You get short 30 min. lunches.