Tier II Technical Support - Tier II Technical Support Transcom WorldWide Employee Review

2.0
May 8, 2024
Recommend
CEO approval
Business Outlook

Pros

Unlimited PTO and not being micromanaged

Cons

The job was mentally draining. I was forced into promotion, you cannot turn down being moved up a tier or to a different department. Being promoted may sound good but it involves more responsibility and more entitled customers. The metrics are not set up for you to succeed. You’ll fight for your job everyday between upset customers and unfair metrics.

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Transcom WorldWide Response
2y
Thank you for your review. We take your experience seriously and will use your feedback to make the employee experience better here at Transcom.

Explore other reviews about Transcom WorldWide

5.0
Apr 30, 2026
Recommend
CEO approval
Business Outlook

Pros

great leadership and coaching opportunities. move up quickly.

Cons

had to work on weekends so i wish they can give us weekends off.

1.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Working from home and not having to sit in Atlanta traffic

Cons

This place is a dumpster fire. The leadership is nothing more than a bunch of hens who are always arguing with each other and have more drama than a soap opera. The company does not care about their employees, they put in a front but all they care about is billable hours to Apple.

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