Amazing coworkers but heavy work load and not competitive pay - Medical Social Worker Trinity Health Employee Review

4.0
May 6, 2026
Recommend
CEO approval
Business Outlook

Pros

- I had a great team of social workers, who were always willing to help. - my direct supervisor was a huge advocate for the Med SW team across IHA. She helped in getting us get more FTE, and didn’t micro-manage at all. - my coworkers at my office location (nurses, reception, doctors, etc) all appreciated my role as a social worker. - working at an outpatient office, I had good work/life balance. Mon - fri schedule, no holidays or on-call hours. - good health insurance, BCBS PPO. - my coworkers and the schedule are truly why I give this job a 4/5 instead of a 2/5.

Cons

- Our referral count/work load far exceeded the FTE we were given. For example, one of my clinics only had FTE for a social worker one day a week. Meaning, I should have only had up to 12 or so patients on my case load at any given time. More often than not, I had between 40-60 patients on my case load from this one clinic. - The head of behavioral health is a person with no mental health degree or experience. This role truly should be occupied by someone who’s an LMSW, LPC, LMFT, or any other mental health discipline. She’s not, she’s a nurse. This is not a dig at nursing, as I don’t think a Social Worker is capable of being in charge of a nursing team either. The head of behavioral health is making decisions for the division without actually consulting the people who do the work. A lot of people in the division have already quit, and I know of more who are actively looking for other work. - the pay is very low, not just for the industry standard but for the amount of work we do. I work at a different healthcare organization now doing pretty much the same role and my pay differential is almost 20K higher. - low trust in leadership across multiple disciplines (nursing, reception, etc). - No room for growth in this particular role.

Explore other reviews about Trinity Health

5.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Friendly working environment and fun team barbecues.

Cons

Hybrid working in the office 3 days a week, but flexible when needed.

3.0
Jul 12, 2026
Recommend
CEO approval
Business Outlook

Pros

The Call Center can be relatively low stress during the daytime on weekdays. Evening and weekends are a bit more demanding. For how busy it can be it can also be just as slow so there is often time for a cool down or relaxing for a few moments.

Cons

Poor job training. Many people only get a few days of training and are then put on the phones and expected to handle any type of call that comes in, and if a question is raised to another employee or who ever is taking point, the their first response is usually to look it up among the dozens of different documents available that you barely had time to look at during training while on a call.

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