Good 401k contributions but toxic work environment - Claims Operations Manager USAA Employee Review

Horrible environment; hair-on-fire all the time and everyone is a revolving metric. Lack of leadership from the top down. Directors and above have an opportunity to receive 1.75% bonus each year if they are considered "exceeding expectations" (i.e. - Director can earn a 35% bonus). This leads to a horrible environment as there is no human component, leadership only wants to meet crazy metrics to boost their pay and bonus. Horrible environment. No growth opportunities for remote employees - and upper leadership gives no value to the remote employees, often stripping remote status within days. Pay compression - if you aren't promoting up, annual salary raises hardly keep up with inflation.