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      USAA

      Engaged Employer

      USAA reviews

      Decent benefits overshadowed by disconnected leadership - Casualty Claims Adjuster USAA Employee Review

      2.0
      May 24, 2026
      Casualty claims adjuster
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good 401 k matching. Decent health, vision insurance. Adequate ( but not great) dental insurance.

      Cons

      Executives out of touch with employees. Greed goes before well being of employees Claims is overloaded and has been unhealthy for years due to executives ignoring frontline employees feedback and requests.

      Explore other reviews about USAA

      5.0
      Apr 13, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The pay, Benefits, and Culture were the best

      Cons

      Micromanaging supervisor, depending on who your supervisor is.

      2
      5.0
      May 8, 2015
      Risk analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

      Cons

      Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

      297
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