Good job when no one else is hiring - Bank Servicing Specialist II USAA Employee Review

* Call center * 5 Weeks notification for vacation * You are given a 1 week window to schedule all of your days off for the next YEAR at the end of the current year * Back to back phone calls * No deviation from their call structure * Advancement depends on your sales ability - 30-40% of sales is what is needed for advancement * Sales drives your calls * Stressful if you are not good at up-selling * Kindergarten-like atmosphere where everyone is a winner; if not, they'll make up a metric to present to you * Micromanagement on every level; deviation from your (2) 20 minute breaks and (1) 35 minute lunch results in an opportunity to be passed up for a promotion * Performance metrics are very subjective to the management when deciding promotability * Payscale is on the lower end of the paybands when coming to the company, if you are a mid-level or senior-level, expect to be compensated at the lowest end of your band with "room to grow" - See performance metrics bulletin above * Non-commission job, so there is no reward for up-selling, unless you want to get promoted - See performance metrics bulletin above * Military style compound with security guards manning each gate * Very passive-aggressive coworkers who will do anything to stomp out other employees vying for a promotion * Very conservative atmosphere where everything you say or do must be politically correct * Call center attire need not apply; you must wear business casual unless 97% of the company donates to a corporate directed charity, then it is