Pros
Great benefits - Especially the health/dental insurance. Great company if you are the member Financially Strong Bonuses are provided each year.
Cons
USAA has evolved into just another call center. The employees are treated like cattle with little regard for their well-being. Once you have reached a certain tenure it seems they do anything in their power to get you out. An employee cannot access their own performance metrics and must "trust" the manager is doing the right thing. Time-off work is hard to receive. No time between calls. No recognition for seeking and completing degrees/INS certifications/etc... and definately no increase in pay or ability to promote or move to another area based on salary. If USAA management no l onger wants you employed they will do everything in their power to have you terminated. I have seen it happen to many people who were caught completely by surprise.