Pros
The people. usaa has very talented, nice caring employees. claims technology is good and getting better. you have a combination of sick days and vacation, about 30 days. The employees create activities to alleviate the stress. Its real good experience. They are real tough on you. If you work at USAA, you can work anywhere.
Cons
the claims system at usaa as far as customer service is horrible. the system was created by someone who has no idea what it means to be an adjuster. they are trying to fit a circle into a triangle. they have their adjusters answer calls in a call center environment, call after call and then ask them to adjust claims in between claims. the downside to that is that a customer have a very hard time reaching their adjuster. in some cases, your adjuster may not call you back, not because they don't want to, they are too busy to. management even ask adjusters not to make out calls on mondays, which adjusters find idiotic and totally ignore it. Most mid-level managers are pretty good, but can't do their jobs properly because they asked to micro-manage. They too are under the gauntlet. USAA do not allow one to properly do their job in the manner that they ask.