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      USAA

      Engaged Employer

      USAA reviews

      Excellent thorough training, great for customer, very difficult company to work for - Customer Service Representative USAA Employee Review

      2.0
      Oct 7, 2012
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great training, 401K with 6% match, though 5 yrs before vested

      Cons

      High stress due to micro-management, call center yes, but management very subjective, political. Pattern of targeted cuts of tenured employees with a token new employee to offset scrutiny. All about the bottom line with management style in practice.

      Explore other reviews about USAA

      5.0
      Jun 8, 2026
      Software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      50% off for lunch flexible working hour

      Cons

      too many office politics layoff

      5.0
      May 8, 2015
      Risk analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

      Cons

      Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

      297
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