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      USAA

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      USAA reviews

      Not what they used to be. - Consumer Lending Representative USAA Employee Review

      2.0
      Oct 16, 2018
      Consumer lending representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      You could possibly work from home .

      Cons

      As soon as the CEO left a few years ago, it has been downhill from there for this company because of the new CEO. They only care about numbers and not the employees. They try to sugarcoat it with numbers as well as new performance guidelines, which are completely ridiculous.

      Explore other reviews about USAA

      5.0
      Apr 13, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The pay, Benefits, and Culture were the best

      Cons

      Micromanaging supervisor, depending on who your supervisor is.

      2
      5.0
      May 8, 2015
      Risk analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

      Cons

      Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

      297
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