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      USAA

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      Do you really want to do this? - New Member Solutions Specialist USAA Employee Review

      2.0
      Apr 7, 2019
      New member solutions specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      cafeteria food is very affordable; garage parking

      Cons

      breaks are 20 min and lunch is only 35 min; on the phone non-stop and you are closely watched for any deviations; no opportunities to digest new information because you are required to be on the phone; you will be a small fish in a very big sea; lots of pressure to sell products; closely monitored and coached on every call; the pay is extremely low for what is required for you to do; training is very intense and stressful; lots of role playing

      Explore other reviews about USAA

      5.0
      Apr 13, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The pay, Benefits, and Culture were the best

      Cons

      Micromanaging supervisor, depending on who your supervisor is.

      2
      5.0
      May 8, 2015
      Risk analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

      Cons

      Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

      297
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