3.0
May 23, 2013
Former employee, more than 10 years
San Antonio, TX
Recommend
CEO approval
Business Outlook
Pros
Health benefits are great as well as compensation/bonuses/employee education credit card.
Cons
The claims department is understaffed. Phones are constantly ringing which does not leave you with time to properly handle a claim and make a liability decision. Referrals have become a major factor, the member does not want to talk about new products and services when he has just had an accident. Granted there may be few referrals that may be appropriate but usually they are not.