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      USAA

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      USAA reviews

      Don't Do IT! - Claims Adjuster USAA Employee Review

      1.0
      Nov 23, 2019
      Claims adjuster
      Recommend
      CEO approval
      Business Outlook

      Pros

      Serve the Military - Decent Benefits

      Cons

      The claims management demoralizes you - They are condesending/ have unrealistic expectations as far as what can be done in a day and with the work load they pile on it - They "coach" you and then use that against you - They are selling off areas and using more and more third party vendors to do the job and they are hopeless but they probably get treated better then the actual employees

      Explore other reviews about USAA

      5.0
      Jun 26, 2026
      Manager, contact center
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay is sufficient and above Average

      Cons

      Upward movement is based on who you know

      5.0
      May 8, 2015
      Risk analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

      Cons

      Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

      297
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