Pros
USAA definitely believes in the 3 legged stool. They take care is their employees by having the following benefits: 8% dollar for dollar match for the 401K, a health incentive program to earn back money paid towards healthcare, $5000 towards approved education costs and even more for Masters programs, energy and quiet rooms during breaks. The training is very extensive so you are very knowledgeable with your job. Overall a very caring environment where you are recognized for a job well done. USAA places high importance on U-Count surveys so they can continue to provide an even better workplace for their employees.
Cons
High call volumes in policy service area with increasing membership numbers. Time off for your first year is highly unlikely as time off is seniority and performance based.