Horrible micromanaging doesn’t value employees - Non Injury Claims Adjuster USAA Employee Review

1.0
Nov 16, 2022
Recommend
CEO approval
Business Outlook

Pros

Good pay and benefits but not much else

Cons

This job will stress you out. Management DOES NOT care about employees. They hire you as work at home full time then bait and then end it saying it wasn’t promised long term. Managers are awful and micromanage to the extreme. The ones in charge of forecasting the phones do a terrible job so we are constantly being put in status that prevents us from calling out to work our new claims and then penalized for it. Just do not work it! Looking for other opportunities now. It’s a really terrible work place.

Explore other reviews about USAA

5.0
Jul 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits, sense of purpose, mission, organization

Cons

Honestly, none that I can think of

5.0
May 8, 2015
Recommend
CEO approval
Business Outlook

Pros

Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

Cons

Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

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