More cons than pros - Insurance Professional II USAA Employee Review

1.0
Mar 6, 2023
Recommend
CEO approval
Business Outlook

Pros

Completive pay, immediate benefits, help with schooling, etc

Cons

Calls back to back so crammed in that you are unable to close an account before the next one populates on your screen (some days you cant even inhale before the next call comes in), weekly 30(+ if your lucky) minute coaching's where they tell you how you can improve and they go over points in a call they have listened to ( this gets super old super quick when you’re told the same thing every week, or when you finally feel like you have the hang of it and things are making sense, they tell you how you don’t). Some mangers and even seniors are very toxic people who are drowning in the company kool-aid. At this company you’re given unreachable goals and they call them the "pier average"; because regardless of being here 1 or 20 years you are all expected to perform the same and if you don’t meet their goal monthly it’s MORE coaching's and "formal improvement plans" (but don't worry they claim they aren't serious, even though they affect schedule biddings, job selection, and everything else) and hearing more how you’re basically sucking at your job.

Explore other reviews about USAA

5.0
Apr 13, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The pay, Benefits, and Culture were the best

Cons

Micromanaging supervisor, depending on who your supervisor is.

2
5.0
May 8, 2015
Recommend
CEO approval
Business Outlook

Pros

Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

Cons

Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

297
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