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      USAA

      Engaged Employer

      USAA reviews

      It is a Love Hate Relationship - Senior Member Services Representative USAA Employee Review

      4.0
      Jan 24, 2011
      Senior member services representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Excellent benefits, great employees. USAA's Mission Statement to be the provider of choice for the military community.

      Cons

      Excellent company to work for unless you are in the customer contact areas. It is disheartening to be shuffled around like mindless cattle and moved around into different areas against your will based on service needs. The phones dictate how your day will go. It is a terrible feeling to wake up every single day and dread going to work.

      Explore other reviews about USAA

      5.0
      Apr 13, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The pay, Benefits, and Culture were the best

      Cons

      Micromanaging supervisor, depending on who your supervisor is.

      2
      5.0
      May 8, 2015
      Risk analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

      Cons

      Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

      297
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