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      USAA

      Engaged Employer

      USAA reviews

      I got a headache just thinking about USAA - Bank Call Center Representative USAA Employee Review

      1.0
      Mar 9, 2011
      Bank call center representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits and decent pay.

      Cons

      This is the most stressful company I have ever worked for. Everything is about your numbers and you can literally get reprimanded for going to the restroom. We are people, not machines. Its very discouraging to see management playing "putt putt golf" in the office and laughing out load while the frontline reps are struggling with member calls.

      Explore other reviews about USAA

      5.0
      Apr 13, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The pay, Benefits, and Culture were the best

      Cons

      Micromanaging supervisor, depending on who your supervisor is.

      2
      5.0
      May 8, 2015
      Risk analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

      Cons

      Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

      297
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