Poor Culture - Operations Director USAA Employee Review

1.0
Sep 13, 2024
Recommend
CEO approval
Business Outlook

Pros

401k and PTO are very good.

Cons

Culture is toxic. Hiring the wrong people for the wrong reasons has created an environment where those that are not part of the "group" will not be successful. Top performance is not rewarded in leadership or staff roles.

Explore other reviews about USAA

5.0
Jul 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Good benefits Good culture in teams

Cons

Top heavy company Little room to grow

5.0
May 8, 2015
Recommend
CEO approval
Business Outlook

Pros

Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

Cons

Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

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