Anybody can do it, but not really - Waste Management Worker UserTesting Employee Review

3.0
Feb 18, 2021
Recommend
CEO approval
Business Outlook

Pros

Good people all over, fast paced

Cons

Lack of true empathy despite being what it sells

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UserTesting Response
5y
Hi. I'm sorry that your time here didn't work out. If you'd like to share more so we can improve, I'd love to talk. We're proud that 94% of the employees in the 2020 annual survey told us they would recommend UserTesting to a friend as a good place to work. But that doesn't mean everyone's experience is a good one. Please feel free to reach out if you would like.

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Jun 24, 2026
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Pros

Best-in-class product Constant innovation Amazing colleagues and collaboration Significant upside in career trajectory

Cons

Primarily remote with some smaller offices located in major cities.

5.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

The people here are genuinely the best part. From day one, you're surrounded by smart, collaborative teammates who want to see each other succeed. Leadership is accessible and clearly invested in the company's direction. You never feel like you're working in the dark. Work-life balance is real, not just something they say in the interview. The remote flexibility is a huge plus and they actually trust you to get your work done. The mission itself is compelling, helping companies build better products through human insight is work you can feel good about.

Cons

Like any company in a growth phase, there's some change fatigue, things shift and you have to be adaptable. Cross-team communication can be inconsistent; sometimes you find out about things later than you'd like. Processes are still maturing in some areas, which can be frustrating if you thrive on structure. That said, these feel like the right problems to have for a company moving this fast.

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